Refund Policy
Last updated: November 3, 2026
The Clock-Out Guarantee
Wear your Walkitt insoles for up to 30 shifts. If your feet don't feel better at clock-out, you get your money back.
How to claim
- Contact us within 90 days of delivery, by email at jan.osikiewicz@gmail.com or through our contact page. Include your order number and a line on how the insoles worked for you.
- You don't need to send worn insoles back. We may ask you for a photo of them.
- We refund the price you paid for the insoles to your original payment method. Shipping is free, so there is no shipping cost to refund.
- We send approved refunds within 5 business days. Your bank may take another 5 to 10 business days to show the money in your account.
- The guarantee covers every pair in the order you claim for. There is one guarantee claim per customer.
Damaged, faulty or wrong items
If your order arrives damaged or faulty, or we sent you the wrong item or the wrong size, contact us within 30 days of delivery with your order number and a photo. We send a replacement or give you a full refund, whichever you prefer, at no cost to you.
Ordered the wrong size
We don't offer free size exchanges. Not sure about your size? Send us a message before you order and we'll help you choose.
Cancelling an order
You can cancel your order free of charge until it ships. Contact us as soon as you can, and we refund you in full.
Late or missing refunds
If an approved refund hasn't reached you after 15 business days, check with your bank first, then contact us and we'll look into it. If something went wrong with an order, please talk to us before opening a dispute with your card company: it's usually faster for you.
Contact
Walkitt, Parafialna 11, 67-200 Głogów, Poland
Email: jan.osikiewicz@gmail.com